Cancellation Policy
Rescheduling & cancellations (single sessions)
Free reschedule: Up to 24 hours before your slot via our booking link/app.
Late cancel (<24h) or no-show: The session is charged in full / counts as used.
Running late: We’ll try to accommodate, but your session may be shortened to avoid delaying others and is still chargeable.
If we cancel: You choose a new time or a full refund.
Memberships (how they work)
Billing: Monthly, on your join date. Auto-renews until you cancel.
Included sessions: Your plan includes [X sessions per month] (HBOT, VNS).
Booking limits: Sessions are subject to availability and fair use.
Sharing:
Family/Couple plan: Shareable by up to [1] named person in the same household.
Other plans: Single-user only.
Rollover: Unused sessions roll over to the next month (for founder memberships they do not roll over).
Cancellations & refunds (memberships)
Cancel any time: Cancel before your next billing date to stop renewal. Your remaining sessions stay usable until that date (subject to this policy).
- Founders offers: Founder’s members have the price locked in for the next 12 months, even if they decide to take a break. When they come back they resume paying the offer price.